Customer service
"Educators are starting to realize the importance of families feeling welcome in schools, the impact of that on student performance, and the sense of community,"
While education is a profession that provides a service, most educators don't think of themselves as service providers who fulfill customer needs.
Education consumers (students and, to some extent, their parents) should be willing, unquestioning, and appreciative recipients of the material schools provide, no matter how it is delivered, the traditional view has held.
Five dimensions of customer care:
· Reliability
· Responsiveness
· To feel valued
· Empathy
· Competence
While education is a profession that provides a service, most educators don't think of themselves as service providers who fulfill customer needs.
Education consumers (students and, to some extent, their parents) should be willing, unquestioning, and appreciative recipients of the material schools provide, no matter how it is delivered, the traditional view has held.
Five dimensions of customer care:
· Reliability
· Responsiveness
· To feel valued
· Empathy
· Competence
claim for an exam
Below this we will show you a video showing you what steps you have to follow to do a claim for an exam.